frequently asked questions
If you have any questions that are not covered below, please don't hesitate to shoot us an email and we will gladly answer any questions and concerns that you may have.
"When should I order my suit?"
It's never too early to order, ordering early ensures a spot on our production schedule. We understand if you are ordering several weeks out, your body is going to be changing drastically before your show! That is why we follow up for updated measurements during your prep, so that we're constantly in the loop of your progress!
Ideally, 10+ weeks out is the time frame you are looking at when it comes to ordering your suit.
For orders placed 12+ weeks out, you have the option to split your payments up into 2-4 installments.
Please be mindful when choosing the payment plan . We are not your credit card company, we are not in the business to be reminding you when your payment is DUE. We offer this split payment to help those that plan their suit early! Any late payments will result in late shipping. Please pay in full when possible.
For orders under 12 weeks out, payment is to be made in full upon ordering. *We are more than accommodating for orders over $500 and if needed, we can split that payment up for you.
**If you decide to change your show, you must continue with your payments and we will ship your suit out on schedule. If you're on a payment plan and have postponed your show and you do not complete your payments for us to proceed with shipping your suit, your suit will be terminated after 60 days past your final payment due date. PLEASE DO NOT FORFEIT YOUR PAYMENTS JUST BECAUSE YOU'VE CHANGED YOUR SHOW DATE! We have a ZERO tolerance for missed/ignored payments and you will lose your suit should we not hear from you or receive payments within 60 days of your final payment due date.
"Is it too late to order a suit?"
It's usually never too late to order a suit. We have a small handful of suits that are ready to ship all the time. It's our job to make you stress less about these things! Wanting something custom? You may need to pay for an express turnaround if you're ordering under 6 weeks out!
"What is a RUSH Order?"
Any order placed under 6 weeks out during the months of FEBRUARY-JUNE AND SEPTEMBER-NOVEMBER is considered a rush order. We can only take a handful of these every month. Your order is subject to a rush fee plus additional shipping fees. When we take a rush order, it is because we are BOOKED to capacity and we're literally working into the midnight hours to create your beautiful suit!
"I changed my mind once I ordered..now what?"
Depending on where your suit is on the production schedule, we MAY be able to accommodate your requests, although ALL deposits and payments are final. We do not offer refunds if you change your mind after you have placed an order or submitted a deposit. You can email us if you'd like to change some details, however remember this request might be turned down if your suit is already in production. If you choose to compete at a later date, your suit will still be shipped out on schedule. We do not hold back suits if you have pushed back your show. Please be advised any changes once your order form has been submitted may not end up on your suit. Please note; if you miss your payment plan due date beyond 60 days without notice, your suit will be terminated and all instalments will be lost.
"What is your return policy?"
Your suit is custom made to you! Once your order form is submitted and your payment is made, all sales are final. All deposits and instalments of any type are final and there are no refunds should you choose to forgo your suit. However, if you have ANY concerns with your suit, please e-mail us ASAP including pictures of you in your suit and your concerns. KHCustoms guarantees every suit up to 24 hours after delivery!
"I want to order early, but my body will be changing!!"
It is normal for your body to tighten up, we understand this first hand! We schedule follow ups with you for updated progress photos, measurements along with your anticipated weight loss to create your suit. With the experience we have working closely with competitors in all "seasons" along with specific and detailed sizing methods and KHCustoms high quality spandex fabric, you are in very good hands!! All bikini's are left with 2 inches of fabric at the rear for a lifetime of quick adjustments by a local seamstress or anyone who knows how to sew.
"Where are you located?"
KHCustoms operates out of Milton, ON and Hallandale, FL. We run our business online and work with girls across the world. As of June, 2019 we have opened our first in-person boutique in Milton, ON.
We offer competition suit design parties in and around the above cities with a minimum of 5 competitors and a $1000 deposit ($200 deposit per competitor).
If you are interested in having KHCustoms come to your gym or studio for a design party outside of the cities above, we can see if something can be arranged!
"Do you offer gift cards?"
Yes! Please email us for more details , or alternatively, complete the order form for a GIFT CARD here
"This is my first show, what else do I need?"
We have your suit covered, did you know KHCustoms also offers a competition accessory line full of gorgeous competition accessories?!
Shop all your competition needs here
It is suggested to make arrangements for your hair and make up and tan! We have some pretty good relationships with different tanning companies and MUAH across Canada and the USA, so if you need a good referral, we'll try to link you up with someone in your area!!
Competition Jewelry FAQ
I've heard that you should pair your jewelry with your connectors, is this true? Will I be overlooked by the judges if I don't?
You do not have to match your jewelry to your connectors - if you find certain pieces of jewelry compliment your overall look and happen to stray away from the pattern of your connector that is OK!
It is only suggested to pair your jewelry with your connector style in order to have a streamline look in combination with your suit. Our designers will be honest with you if you choose jewelry that will take attention away from your figure or suit on stage, which is why we typically pair them to match your connectors.
I don't wear jewelry in everyday life, how do I determine what will best suit me and my look?
This is a great question because not all of us wear bling everyday! Should you want to custom choose the jewelry, our best suggestion would be to email us personally and we can have one of our designers go over details with you and your look. If you trust us anyway, select DESIGNERS CHOICE on your order form and our designers will take a good look at your social media links in combination with your suit combo and come up with the best paired combo.
It's my first time competing, what is the jewelry standard on stage and how much should I get?
The most COMMON combination that girls follow would be 1 pair of earrings and 2 bracelets (usually one larger bracelet paired with a smaller one on the other wrist). Sometimes girls like to add in rings as well, however it is not mandatory. It is entirely up to you and what you are comfortable spending on, however these are just the most common combinations in competitions.