Contact


Questions?!

Please do not hesitate to contact Krista directly - info@KHCustoms.com with any questions that you may have!!

FAQ



If you have any questions that are not  covered below, please don't hesitate to shoot us an email and we will gladly answer any questions and concerns that you may have.



"When should I order my suit?"

It's never too early to order, ordering early ensures a spot on our production schedule. We understand if you are ordering several weeks out, your body is going to be changing drastically before your show! That is why we follow up for updated measurements during your prep, so that we're constantly in the loop of your progress!

Ideally, 10+ weeks out is the time frame you are looking at when it comes to ordering your suit.

For orders placed 12+ weeks out, you have the option to split your payments up into 2-4 installments.

Please  be mindful when choosing the payment plan . We are not your credit card  company,  we are not in the business to be reminding you when your payment  is DUE. We offer this split payment to help those that plan their suit early! Any late payments will result in late shipping. Please pay in  full when possible.

For orders under 12 weeks out, payment is to be made in full upon ordering. *We are more than accomodating for orders over $500 and if needed, we can split that payment up for you.


"Is it too late to order a suit?"

 It's usually never too late to order a suit.  We have a small handful of  suits that are ready to ship all the time. It's our job to make you stress less about these things!



"What is a RUSH Order?"

Any order placed under 6 weeks out during the months of FEBRUARY-JUNE AND SEPTEMBER-NOVEMBER  is considered a rush order. We can only take a handful of these every month. Your order is subject to a rush fee plus additional shipping fees.  When we take a rush order, it is because we are BOOKED to capacity and we're literally working into the midnight hours to create your beautiful suit!



"I changed my mind once I ordered..now what?"

Depending on where your suit is on the production schedule, we MAY be able to accommodate your requests. You can email us if you'd like to change some details, however remember this request might be turned down if your  suit is already into production. If you choose to compete at a later date, your suit will  still be shipped out on schedule. We do not hold back suits if you have pushed back your show. Please be advised any changes once your order form has been submitted may not end up on your suit.


"What is your return policy?"

Your suit is custom made to you! Once your order form is submitted and your  payment is made, all sales are final. However, if you have ANY concerns  with your suit, please e-mail us ASAP including pictures of you in your suit and your concerns. KHCustoms guarantees every suit up to 24 hours after delivery!


"I want to order early, but my body will be changing!!"



It is normal for your body to tighten up, we understand this first hand! We schedule follow ups with you for updated progress photos, measurements along with your anticipated weight loss to create your suit. With the experience we have working closely with competitors in all "seasons" along with specific and detailed sizing methods and  KHCustoms high quality spandex fabric, you are in very good hands!! All  bikini's are left with 2 inches of fabric at the rear for a lifetime of quick adjustments by a local seamstress or anyone who knows how to sew.


"Where are you located?"

KHCustoms operates  out of Milton, ON,  Wood Dale, IL and Hallandale, FL. We run our business online and work with girls across the world.

We also offer competition suit design parties in and around the above cities with a minimum of 5 competitors and a $1000 deposit ($200 deposit per competitor).

If  you are interested in having KHCustoms come to your gym or studio for a  design party outside of the cities above, we can see if something can  be arranged!


"Do you offer gift cards?"

Yes! Please email me for more details info@KHCustoms.com.



"This is my first show, what else do I need?"

We have your suit covered, did you know KHCustoms also offers a competition accessory line full of gorgeous competition accessories?!

Usually first time bikini competitors  usually haven't heard of "Bikini Bite" aka - glue!! These suits are small, and you don't want a peep show on stage. We sell bikini bite for $15.

You will also need to make arrangements for your hair and make up and tan! We have some pretty good relationships with different tanning companies and MUAH across Canada and the USA, so if you need a good referral, we'll try to link you up with someone in your area!!